FAQ

What should I bring?

Comfortable top- we will have some watching/chatting bits, so make sure it is something warm.

Comfortable shorts- baggies/lycra- what ever you feel good in

Rain Jacket- just in case it’s not sunny

Spare tube/pump (if you have them)

Bike tool (if you have one)

Any medications that you might need

Water bottle

Snack

How do I know which course will be right for me?

There are heaps of skills course options to choose from. Check out each course and find out which one suits your current skill level (see the NZ Trail Grades section) . If you are still unsure, flick us an email on info@enjoytheride.co.nz and we can find your perfect course.

Why are the courses split into guys and ladies?

The JoyRide courses cover the same material (regardless of gender). We have found over the years that men and women learn differently, thus dividing the sessions. Same skills, different environment, way more fun.

What if I want to do a course with my friend who is not a guy/girl?

Sweet! That’s where our mini group/private sessions come in…you can grab your friends and we can sort out a special session, just for you.

Is mountain biking dangerous?

Mountain biking is an adventurous activity and at times can be dangerous. As an instructor, we will make every effort to not put you in unnecessary danger by choosing the appropriate trails and starting at the basics and working our way up. We will be working on various skills and pushing the limits…in a step by step progression. During the course, if there is ever something that you do not want to do, you do not have to do it. There is always the option to stop or walk. Please tell us, so we are aware and will find an alternative.

Is medical help available if an accident were to occur?

All our instructors have first aid qualifications. They also carry communication equipment appropriate for the terrain we travel. If a serious injury is suspected they will arrange evacuation at the cost of the participant. A well maintained and safe bike is the Participants responsibility. Our instructors are mechanically competent and will assist to make sure your bike is running safely. Eating well and being well hydrated will help you have a great time too! Alcohol and drugs are not permitted while riding.

What if the weather is bad?

JoyRide runs rain or shine (hopefully we’ll have more shine then rain!). But in the off chance that the weather is awful, we will cancel the session for safety reasons. We will refund your money (or transfer it to another course). Safety is a huge concern for us, and we don’t want anyone to be put in harms way for the sake of a ride. We will send you an email by 8am if your course is cancelled.

What type of bike do I need?

Bring the bike that you love! It should most certainly have knobby types and suspension helps make the ride more comfortable. We’re pretty handy with the tools and can help make some adjustments to your bike so it fits you a bit better. We can even show you how to fix things that are squeaky. We’ll send out a gear list later in February. If you have any questions about specific equipment, just flick Ash an email: info@enjoytheride.co.nz

How do cancellations work?

3 hour courses or Private sessions

If you are not able to make your course , the following refunds will apply for 3 hour group courses:

7 days or more before your course- 50% refund

1-6 days before your course- 25% refund

Less than 24 hours before your course- no refund

Multi Day Camps (Diamonds in the Rough and The Good Times Society):

Your $200 deposit is non-refundable and non transferable. The remainder ($675) is due 2 months before camp*
Up to 1 month from camp start-25% refund
Less than 1 month from camp start- no refund

*If the remainder payment is not made, your spot will be given away to the next person on the waitlist.

We are happy for you to transfer your spot to another friend if you are not able to make it.

make it.

What will the group size be?

To give you the best quality course in the whole world, each one will be limited to 6 people. The minimum for all skills courses is 4 people.

What happens to my booking if you don’t get enough people for the course?

If a course fails to get 4 people on it, we will offer you to move your booking to another clinic date. If we can’t find a date that works for you, then we will refund you.

What if I don’t have my own bike?

No worries at all! You can hire a bike from the good folks at Mud Cycles (right down the road from Makara Peak MTB Park) or at Skyline Rotorua from Mountain Bike Rotorua

What type of pedals should I use?

What ever you feel more comfortable in….. There are 2 different types of pedals. Flat pedals are great for learning and confidence boosting, plus you can take your foot off your pedals easily. Clipless pedals make climbing easier, but take a bit of practice to be able to unclip when you want to get your foot off the pedal. If you are new to riding we HIGHLY recommend flat pedals.

How do I book?

It’s super easy, check out one of these options:

ONLINE-Head to the bookings page and choose your course. Here you can pay online by credit card.

PHONE- Give Ash a call on 021 026 48153

EMAIL-Flick us an email at info@enjoytheride.co.nz